Post by account_disabled on Feb 22, 2024 4:31:55 GMT
We have solutions for video analytics, speech analytics, and chatbots for onboarding. In this acceleration round, we are trying to completely digitize and close our customer journey. Now it is not completely digitized the work that is carried out in the branches is not always clear to us from the point of view of the digital customer journey. That s why we brought in teams that help us with video analytics, building heat maps, moving tracks, moving clients around the branch from the electronic queue to working with specialists.
This way we can understand how to improve the quality Mexico Phone Number of customer service in the branches. — Vladimir Zalesky Please tell us about your plans for the development of the accelerator. When is the next set? What are your expectations for the next set of accelerator programs? How many of these programs will there be? Maybe there will be some specific direction? — Sergey Kostyuk Yes. In , we created the MKB Reactor, a program aimed at working with innovations.
The corporate accelerator is now taking place within it. Additionally, we received an internal team that is creating an innovation hub. That is, if in this acceleration round startups that already had some implementations, then for the next cycles we are ready to take on those who can only offer an idea. We plan to make our acceleration program continuous. — Vladimir Zalesky So we can safely say that a new acceleration recruitment will take place during the next quarter? — Sergey Kostyuk In the next quarter we will be working on filling the funnel.
This way we can understand how to improve the quality Mexico Phone Number of customer service in the branches. — Vladimir Zalesky Please tell us about your plans for the development of the accelerator. When is the next set? What are your expectations for the next set of accelerator programs? How many of these programs will there be? Maybe there will be some specific direction? — Sergey Kostyuk Yes. In , we created the MKB Reactor, a program aimed at working with innovations.
The corporate accelerator is now taking place within it. Additionally, we received an internal team that is creating an innovation hub. That is, if in this acceleration round startups that already had some implementations, then for the next cycles we are ready to take on those who can only offer an idea. We plan to make our acceleration program continuous. — Vladimir Zalesky So we can safely say that a new acceleration recruitment will take place during the next quarter? — Sergey Kostyuk In the next quarter we will be working on filling the funnel.