Post by messi05 on Jan 22, 2024 5:03:06 GMT
Which ignores that excess demands related to consumer conflicts (unbridled “demandism” in the words of judge Richinitti) is not the cause of the problem, but rather a symptom of a sick consumer market. . The disease does not reside in consumer “demandism”, permeated by the infamous culture of litigiousness. The option to go to court as a way of seeing rights guaranteed by the Federal Constitution and vast legislation respected is not the whim of a spoiled consumer, but the last cry of hope of a human being constantly disrespected by the “system”.
The real disease of the mass consumer Buy Phone Number List market is its dehumanization and, in the Brazilian case, the constant, massive, uninterrupted, violent and relentless violation of the fundamental right to protection of vulnerable consumers. Abusive clauses, undue charges, misleading advertising, misinformation, violation of privacy, unfair practices, automatic contract renewals, unfeasibility of cancellations, non-compliance with the offer, disregard for product delivery deadlines. There are countless routine forms of violation of the rights of Brazilian consumers, who no longer trust the supplier, who systematically denies meeting their demands.
What are the paths offered by suppliers to resolve the simplest customer complaints? Telephone calls in which the consumer, if not answered by machines, can only interact with poorly trained and unprepared agents? Online chat where the only response is: I'm sorry, sir, but... Complaints to an ombudsman that, if you hear it, doesn't respond? The cause of the excess of lawsuits in Consumer Law in Brazil does not lie, therefore, in the litigious attitude of the consumer, but in the complete failure of suppliers to comply with the laws and to offer their customers a decent service.
The real disease of the mass consumer Buy Phone Number List market is its dehumanization and, in the Brazilian case, the constant, massive, uninterrupted, violent and relentless violation of the fundamental right to protection of vulnerable consumers. Abusive clauses, undue charges, misleading advertising, misinformation, violation of privacy, unfair practices, automatic contract renewals, unfeasibility of cancellations, non-compliance with the offer, disregard for product delivery deadlines. There are countless routine forms of violation of the rights of Brazilian consumers, who no longer trust the supplier, who systematically denies meeting their demands.
What are the paths offered by suppliers to resolve the simplest customer complaints? Telephone calls in which the consumer, if not answered by machines, can only interact with poorly trained and unprepared agents? Online chat where the only response is: I'm sorry, sir, but... Complaints to an ombudsman that, if you hear it, doesn't respond? The cause of the excess of lawsuits in Consumer Law in Brazil does not lie, therefore, in the litigious attitude of the consumer, but in the complete failure of suppliers to comply with the laws and to offer their customers a decent service.